Customers can return standard, non-serviced IEWC products (the “Products”) as follows:
If you did not receive the Product you ordered, the Product is not functioning in accordance with the Product specifications, or there is visible shipping damage to the Product due to an IEWC freight carrier, IEWC will replace the Product at no cost to you. All such claims must be submitted to and approved by IEWC’s customer support team within thirty (30) days of the invoice date.
If you no longer need the Product, you can return it subject to IEWC restocking fees in place at the time of the return. For these returns, the customer is responsible for all shipping costs incurred. All such return requests must be submitted to and approved by IEWC’s customer support team within ninety (90) days of the invoice date.